92gol Privacy Policy

92gol operates an online gaming platform that includes sports betting, casino games, live casino, slots, bingo and esports markets. In providing these services, we collect and process certain personal information about you. This Privacy Policy sets out, in plain language, exactly what we collect, why we collect it, who we might share it with and how long we keep it.

We are committed to handling your personal data with care and in line with good data handling practice. We do not collect data we do not need, and we do not keep it longer than necessary. Our approach to privacy is built around giving you clear information so you can make informed choices about how you use the platform.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the 92gol platform. Together, these two documents form the complete agreement between you and 92gol.

We collect personal data in three main ways: information you provide directly, information generated by your use of the platform and information collected automatically through technical means. The table below gives a straightforward breakdown.

We only collect information that is necessary for the purposes described in this policy. If we need to collect additional types of data in the future, this policy will be updated accordingly.

The personal data we collect is used for the following purposes:

• Account management: To create and maintain your 92gol account, process login requests and keep your account details up to date.
• Identity verification: To verify your age and identity as required before processing withdrawals or where we have reason to carry out additional checks.
• Processing transactions: To handle deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast or bank transfer — and to maintain an accurate transaction history for your account.
• Providing gaming services: To deliver sports betting, casino, slots, live casino, bingo and esports services and to record game results and bet outcomes accurately.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, match-fixing and any attempt to breach platform security or exploit game systems.
• Responsible gaming: To monitor gameplay patterns and support players who request deposit limits , session controls or self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes and maintain records of communications for quality and training purposes.
• Platform improvement: To analyse how the platform is used so we can identify technical issues, improve navigation and develop better features for Pakistani players.
• Marketing communications: To send you information about promotions, bonuses and new features — but only if you have opted in to receive such communications. You can opt out at any time through your account settings.

We do not use your personal data to make fully automated decisions that significantly affect you without a human review process being available.

We process your personal data on the following grounds:

• Contractual necessity: Processing your registration details, managing your account and handling deposits and withdrawals are all necessary to fulfil our agreement with you as a registered player.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and analysing platform usage are activities we carry out in the legitimate interest of operating a safe and fair gaming environment for all players.
• Legal obligation: Identity verification, transaction record-keeping and cooperating with any lawful requests from competent authorities are carried out where we are required to do so.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only where you have given us clear consent. You can withdraw consent at any time.

92gol does not sell your personal data to any third party. We may share your information with the following categories of third party only where necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data needed to process your deposits and withdrawals. They operate under their own privacy policies and data protection obligations.
• Identity verification providers: Where we need to verify your age or identity, we may share relevant documents with a trusted third-party verification service. This data is used solely for verification purposes.
• Fraud prevention and security services: We may share technical and activity data with fraud detection systems to identify and prevent suspicious behaviour on the platform.
• Game providers and software suppliers: Game providers whose titles appear on 92gol may receive anonymised gameplay data for game performance and integrity purposes. They do not receive your identity or payment details.
• Legal and regulatory requests: Where required by law or a competent authority, we may disclose personal data. We will only do so to the extent required and will take reasonable steps to notify you where permitted.

All third parties with whom we share personal data are required to handle it securely and to use it only for the specific purpose for which it was shared.

When you make a deposit or request a withdrawal on 92gol in PKR, payment processing is handled by your chosen payment provider — JazzCash, Easypaisa, Raast or your bank. 92gol does not store your full mobile wallet PIN, bank account password or full card number on our servers.

What we do retain is a record of your transaction history: the date, amount in PKR, payment method type and whether the transaction was a deposit or withdrawal. This information is necessary to maintain your account balance accurately, to handle any transaction disputes and to comply with our internal record-keeping requirements.

If a withdrawal request requires additional verification, our support team may ask you to confirm the payment method registered to your account. This is a standard security measure to prevent unauthorised withdrawals and is applied consistently across all accounts.

92gol uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session and ensure that your account data loads correctly. These cannot be disabled without affecting your ability to use 92gol.
• Analytics cookies: These help us understand which pages are visited most, how long players spend in different sections and where technical issues are occurring. This data is used in aggregate and does not identify you personally.
• Preference cookies: These remember your settings — such as language preferences and display options — so you do not have to re-enter them each time you visit.
• Marketing cookies: Where you have consented, these cookies allow us to show you relevant promotions within the platform based on your activity history.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will affect the functionality of the platform. Disabling analytics or marketing cookies will not affect your ability to play games, deposit or withdraw.

We retain personal data only for as long as it is necessary for the purposes for which it was collected. The general retention periods we apply are as follows:

• Account data: Retained for the lifetime of your account plus a reasonable period after account closure to handle any outstanding queries or disputes.
• Transaction records: Retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Identity verification documents: Retained for the period required to satisfy verification obligations and then securely deleted.
• Support communications: Retained for up to two years from the date of the last communication, unless a matter remains unresolved.
• Technical and log data: Typically retained for up to 12 months, after which it is deleted or anonymised.

When data is no longer required, it is deleted or anonymised so that it can no longer be linked to you as an individual. Backups containing older data are managed under the same retention framework and overwritten in accordance with our standard backup cycle.

92gol takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss or disclosure:

• SSL/TLS encryption on all pages to protect data in transit between your device and our servers.
• Access controls that limit who within the 92gol team can access personal data, based on the principle of least privilege.
• Secure server infrastructure with regular security reviews and vulnerability assessments.
• Two-factor authentication available for player accounts as an additional layer of login security.
• Regular staff training on data handling responsibilities and security awareness.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected players as promptly as reasonably possible and take immediate steps to contain and address the incident.

You also play a role in keeping your account secure. Use a strong, unique password for your 92gol account, do not share your login credentials with anyone and log out of your account when using a shared device.

As a player on 92gol, you have the following rights with regard to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. You can update basic contact details directly in your account settings.
• Right to deletion: You can ask us to delete your personal data. We will action this request where we are not required to retain the data for legal, financial or security reasons. Deletion requests typically result in account closure.
• Right to restrict processing: In certain circumstances, you can ask us to stop using your data for a specific purpose while a dispute or query is being resolved.
• Right to data portability: You can request that we provide your personal data in a commonly used, machine-readable format so that you can transfer it elsewhere if you choose.
• Right to withdraw consent: Where we rely on your consent to process data — such as for marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.

To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all data rights requests within a reasonable period and will let you know if we need any additional information from you to process your request.

92gol is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and we may request identity documents to verify this at any point.

If we become aware that an account has been registered by or is being used by a minor, we will close the account immediately, void any associated transactions and delete the personal data collected in connection with that account. If you believe a minor has registered on 92gol, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians who are concerned about a young person accessing online gaming platforms are encouraged to use parental control software and to have open conversations about responsible use of the internet and online services.

92gol may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in data handling practices or updates to applicable standards. When we make a significant change, we will notify registered players through a platform notification or by email to the address associated with your account.

The date at the top of this page always reflects when the policy was last updated. We encourage you to check this page periodically, particularly if you are a regular user of the platform. Continued use of 92gol after an update has been published constitutes your acceptance of the revised Privacy Policy.

If you have any concerns about a change to this policy, you are welcome to contact our support team for clarification before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal data has been handled, please get in touch with us:

• Live Chat: Available directly within the 92gol platform — the fastest way to reach our support team for any account-related query including data requests.
• Email: [email protected] — use this for detailed written queries, document submissions or formal data rights requests where you need a written record of the response.

For general questions about how 92gol works, visit our FAQ page. For the full rules governing your use of the platform, see our Terms and Conditions. For information about deposit and withdrawal processing, visit the Deposit and Withdrawal pages.